Contact Us
This page explains how to reach the editorial team at Best Casino Sites, what we can realistically help with, and where to go instead when your question is really for a casino operator, a state regulator or a support organization. We publish research-based reviews of online casinos available to US players — we are not a casino, we do not hold player funds, and we cannot access, credit or close anyone's gambling account.
Most messages we receive fall into one of two groups: readers who spotted something wrong or outdated on the site, and readers who have a problem with an operator. The first is exactly what we want. The second we will point in the right direction, but we have no authority over any casino's decisions.
What to send the editorial team
Our reviews are compiled and fact-checked by hand, and terms change without notice. If a detail on any page is stale, tell us. Useful messages usually include the page you were reading, the specific claim, and what you believe the correct information is.
- Corrections — a bonus percentage, wagering multiple, minimum deposit, withdrawal limit or state availability that no longer matches what the operator publishes.
- New operators — a newly launched casino brand you think we should research for our coverage of the latest arrivals.
- Methodology questions — how we arrive at an editorial rating, or why one site ranks above another.
- Commercial and partnership inquiries — handled separately from editorial, and never mixed with it.
- Accessibility and technical issues — broken pages, unreadable tables, mobile layout faults.
We read everything. We can't promise a reply to every message, and we don't respond to requests to remove an accurate criticism of an operator.
Where commission fits in
Best Casino Sites earns money through affiliate links. If you follow a link to a casino and open an account, we may receive a commission from that operator. Commission does not buy a position on any list and does not change an editorial rating. If we think a bonus is poor value, we say so on the page that carries the link. You can raise a concern about any of this through the same contact route as a factual correction — we would rather explain our reasoning than leave it unclear. Our full ownership and independence statement sits on the about the publisher page.
Questions we get about specific casinos
Because we cover the offers below, readers often write to us about them. We can explain what the published terms mean. We cannot intervene in your account. Here is how we'd frame the three highest-rated brands in our current list, including where each one has a genuine catch.
Raging Bull
It sits at the top of our list because the headline package is one of the largest advertised to US players: 410% up to $10,000 plus 50 free spins. Size is not the same as value, though, and this is the single most common source of reader questions we get. A match of that scale is almost always tied to a high playthrough multiple and a cap on how much of the bonus-derived balance can be cashed out. Before depositing against it, read the bonus terms for the wagering requirement, the maximum bet allowed while a bonus is active, and the expiry window. Limitation: a four-figure headline is unreachable for most deposit sizes, and the free spins are usually locked to nominated slots with their own separate cashout ceiling. Editorial rating 10.0 reflects the overall offering as we researched it, not a customer-satisfaction score.
Magician Bet
Included for the opposite reason to Raging Bull. Its 101% no-wagering offer is small in headline terms but removes the mechanic that causes most bonus disputes: playthrough. Where there is no wagering requirement, winnings from the bonus are generally treated as withdrawable cash, which makes the arithmetic far easier to follow. Readers still write to ask why they can't withdraw immediately — usually the answer is identity verification, not the bonus. Limitation: no-wagering offers tend to carry lower maximum amounts and tighter qualifying deposit rules, and they frequently exclude some payment methods. Rated 9.9.
Slots of Vegas
A slots-led operator whose offer, 375% bonus plus 50 free spins on Cash Chaser, names the specific game the spins apply to. That specificity is worth something: it tells you upfront where the value is restricted. Contact questions here tend to be about whether spin winnings convert to bonus credit or cash, which the terms on the operator's own promotions page should state. Limitation: spins tied to a single title suit you only if you'd play that title anyway, and table-game players get little from this structure. Rated 9.7.
Comparing the offers people ask about most
| Casino | Advertised offer | Editorial rating | Structure |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Large match, spins included |
| Magician Bet | 101% no wagering | 9.9 | Match without playthrough |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.7 | Match plus game-specific spins |
| Uptown Aces | 600% for new players | 9.4 | Match only |
| Card Crush | 2 mystery coins & 5 cards | 9.3 | Non-cash welcome reward |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 | Sweeps-coin denominated |
| BetUS | 200% up to $4,000 for new players | 9.1 | Match only |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 | Purchase-linked package |
| Slots and Casino | 500% up to $2,500 x3 | 8.8 | Multi-deposit match |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.4 | Crypto-denominated |
Ratings are our own editorial assessments, not user review scores. Offers are as advertised by the operators and verified on Sep 25, 2026; terms can change at any time, so check the operator's page before you commit money.
Money questions we can and can't answer
We can explain how the mechanics generally work. We cannot see your balance or release a payment.
- Minimum deposits — typically set per payment method rather than per casino, and a bonus often has its own higher qualifying minimum than the site's floor.
- Payment methods for US players — commonly debit cards, some credit cards (many US issuers decline gambling transactions), ACH bank transfer, wire transfer, prepaid cards and, at some brands, crypto. PayPal and other e-wallets are available only at certain state-licensed operators, so verify it before you rely on it. Bets.FM's bonus is denominated in bitcoin, which tells you crypto is central there.
- Fees — deposits are usually free; withdrawals may carry a flat fee, particularly on wire transfers, and some casinos allow one free cashout per period.
- Withdrawal times — a pending or review period first, then the method's own clearing time. E-wallets and crypto normally settle fastest, ACH and card refunds take longer, checks longest of all. Advertised speeds are operator claims, not results we measured.
- Withdrawal limits — daily, weekly or monthly caps are common, and a large win may be paid in installments. Bonus terms may also cap how much of a bonus-funded win is withdrawable at all.
Sweepstakes-style brands such as Zumba Cards, Card Crush and Amazon Jackpots work differently again: purchases buy coins or entries, and prize redemption runs through the operator's own redemption rules rather than a standard casino cashout. Those rules are the first thing to read if redemption is your reason for writing to us.
Verification, and why payouts stall
The most frequent complaint readers bring us is a withdrawal that hasn't arrived. Nine times out of ten it's KYC. Licensed operators must verify identity, address and payment ownership before paying out, and larger or unusual wins can trigger source-of-funds checks. Have a government ID, a recent utility bill or bank statement, and proof of the payment method ready when you register rather than when you cash out. Submitting clear, in-date documents the first time is the single biggest thing you control.
If documents are accepted and payment still hasn't moved past the operator's own stated timeframe, escalate in writing through the casino's complaints procedure, keep the ticket references, and only then take it to the licensing body. We can tell you how that ladder works; we can't climb it for you.
What's on offer beyond the welcome bonus
Readers often contact us because a review focused on the sign-up offer and they wanted to know what the site actually contains. Across the operators we cover, the categories break down roughly as follows:
- Slots — the bulk of most libraries, ranging from low-volatility classics to high-variance releases. RTP and volatility are published by the game supplier, not the casino, and volatility tells you how the same RTP is distributed.
- Progressive jackpots — pooled prizes that grow across players; individual RTP on the base game is usually lower to fund the pool.
- Table games — blackjack, roulette and baccarat in RNG form, where a certified random number generator drives each result.
- Live dealer rooms — real dealers streamed from a studio, with higher table minimums and no demo mode.
- Mobile play — most brands run in a mobile browser; dedicated apps exist mainly at state-licensed operators and app-store availability varies by state.
Ongoing promotions matter more than the welcome offer if you play regularly: reload and deposit bonuses, free spin drops, cashback on net losses and tiered loyalty programs. Ask us about how those compare and we can point you to the relevant review.
The other products these brands run
Several operators in our list are not casino-only. BetUS, for instance, is best known as a sportsbook with a casino attached, which means separate bonus terms, separate rollover rules and often a separate wallet from the casino side — a bonus earned in one usually cannot be cleared in the other. Others add poker rooms, virtual sports, bingo or racebook betting. Card Crush, Zumba Cards and Amazon Jackpots sit closer to the social and sweepstakes model, where the same account may span casual card games and coin-based prize play. If you're writing to ask why a bonus didn't apply, check first whether you were playing in the product it belonged to.
Legal standing and who may play
You must be 21 or over to use the casinos we cover, and legal availability depends entirely on where you are. There is no single national online casino license in the US. Federal law sets some boundaries, but authorization to offer real-money online casino play is granted state by state, by bodies such as the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board or the Michigan Gaming Control Board. Only a minority of states have legalized online casino gaming; more permit sports betting than casino play, and the two are licensed separately.
A site accepting a US signup is not the same thing as a site being authorized to serve players in your state. Check the operator's own licensing disclosure and your state regulator's list of permitted operators before depositing. Sweepstakes and social casino models operate under a different legal framework again, and their availability is also state-restricted. Where we cannot confirm a license, we say so rather than implying one exists. Nothing on this site is legal advice, and no casino is ever completely safe — regulation reduces risk, it does not remove it.
If gambling has stopped being entertainment, stop before you contact us about a bonus. State self-exclusion programs, deposit and loss limits, time-outs and third-party blocking software are all available, and the National Council on Problem Gambling's helpline on 1-800-GAMBLER operates nationally. Our responsible gambling resources page sets out the tools in more detail. Gambling is not income and will not fix a financial problem.
Frequently asked questions about contacting us
Can you get my withdrawal released?
No. We have no account access at any casino and no ability to instruct an operator. Raise it with the casino's support team in writing, then with the licensing regulator if the operator's own complaints process is exhausted.
Do you charge readers anything?
No. The site is free to read and funded by affiliate commission from operators. That funding does not influence ratings or rank order.
How quickly will I hear back?
We don't publish a response-time guarantee because we can't reliably keep one. Corrections with a clear source attached tend to be dealt with fastest.
Can a casino pay to be added or moved up?
No. Placement follows our editorial assessment. An operator can ask us to re-check outdated information, and we will, but the outcome may be a lower rating rather than a higher one.
Will you review a casino I suggest?
Possibly. We prioritize brands that are genuinely available to US players and that publish clear terms. Send the name and the website and we'll add it to the research queue.
Where are your terms of use?
Our publishing terms, disclaimers and the limits of what this site's information covers are set out in the site terms and conditions.
Before you write to us
Check the review page for the operator first — bonus conditions, withdrawal limits and state availability are usually there. If your question is about money already in a casino account, the operator's support channel is faster than we are, and the paper trail you create there is what a regulator will want to see later. If your question is about something we published, send the page and the specific line, and we'll verify it against the operator's current terms. That's the part of this we can actually do well.